Customer Experience has become a top priority for businesses in 2020. It is now considered to be the key brand differentiator and a critical factor for your brand’s success and revenue growth. We are proud to say that the Survey Sensum recognised our founding director Olga Potaptseva amongst those who have not only brought new perspectives on the table but have redefined the customer experience exceptionally!
There were three qualification criteria that Olga has been assessed against:
- Clarity, completeness and effectiveness of the customer experience content
- Consistency and quality to customer success community
- Contribution to customer experience discipline
With this delightful success Olga is more determined than ever to continue bringing customer experience excellence to our clients through her consulting, coaching and mentoring. Contact Olga to set up a call and explore how improving the experience for your customers may benefit your business.