CX Live Interview!

“The biggest mindset change needs to happen with the CX Professionals themselves. We need to stop treating CX as a standalone discipline with its own set of priorities” – Live interview with Olga Potaptseva, an international CX implementation advisor, on how customer behaviours have evolved post-pandemic and focus has shifted to quality and sustainability, pushing companies to innovate their pre-existing CX models and invest in the latest technologies to cater to evolving customer needs and wants.

Olga Potaptseva