CX Live Interview!

Live interview with Olga Potaptseva on post-pandemic customer behaviors

Why is Agile Important in CX?

Agile Customer Experience is when the company changes to be more customer centric in a way that is least risky and most enjoyable for the employees. Do you want to know how? Click on the YouTube video to find out:

Agile CX, de-risk big bang CX approach

Click here for the interview with Olga Potapsaeva, CEO European Customer Consultancy on CX Punk Chat. She talks about Agile CX, what are its benefits, how to get a buy – in from senior management and de-risk big bang CX approach.    

CXPA Caucasus network

Join a dynamic group of CX professionals in our monthly CXPA networking meetings.
Learn, exchange, work towards CXPA certification

Get the Customer Experience 2 book

Best-selling CX book is out – get your best coffee read now. Full of short practical cases on all things CX

South East Europe virtual CX Awards

Excited to be judging the first ever virtual CX awards in Belgrade packed with exciting content and member benefits

How mature is CX in your region

Want to know how your region ranks in terms of CX maturity? Contribute your views and get a free report

Virtual CX meetup

CX importance in crisis. It is not too late to start your customer insight programme now and deliver what your customers really need

Journey mapping workshop in Dubai

Register now for a free journey mapping workshop for CX leaders in Dubai on the 19th of February.