Setting up the right VOC process feeds continuous improvement, customer and employee engagement
The Customer Manifesto
Click here to read: Customer Manifesto_EUcustomerConsultancy Customer manifesto is all about understanding how doing right by the customer benefits your business
Global recognition and trust
Our director has been named TOP 150 CX Professionals globally. We are delighted to be the best for our clients
Get the Customer Experience 2 book
Best-selling CX book is out — get your best coffee read now. Full of short practical cases on all things CX
The new paradigm to transform
The new reality mandates digital transformation, but is it enough?
South East Europe virtual CX Awards
Excited to be judging the first ever virtual CX awards in Belgrade packed with exciting content and member benefits
Agile CX Management
This article featured in the Customer Experience Magazine gives practical CX management tips
How mature is CX in your region
Want to know how your region ranks in terms of CX maturity? Contribute your views and get a free report
Virtual CX meetup
CX importance in crisis. It is not too late to start your customer insight programme now and deliver what your customers really need
What will the world be post COVID-19
What you can do now to come out of the crisis successfully