Asking for feedback is not enough

Setting up the right VOC process feeds continuous improvement, customer and employee engagement

The Customer Manifesto

Click here to read: Customer Manifesto_EUcustomerConsultancy   Customer manifesto is all about understanding how doing right by the customer benefits your business

Global recognition and trust

Our director has been named TOP 150 CX Professionals globally. We are delighted to be the best for our clients

Get the Customer Experience 2 book

Best-selling CX book is out — get your best coffee read now. Full of short practical cases on all things CX

South East Europe virtual CX Awards

Excited to be judging the first ever virtual CX awards in Belgrade packed with exciting content and member benefits

Agile CX Management

This article featured in the Customer Experience Magazine gives practical CX management tips

How mature is CX in your region

Want to know how your region ranks in terms of CX maturity? Contribute your views and get a free report

Virtual CX meetup

CX importance in crisis. It is not too late to start your customer insight programme now and deliver what your customers really need